Overview
The team reveals failures in customer service at one of the country's biggest energy firms and how a driver ended up with a £5,000 bill for an accident that wasn't their fault.
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15 - 1Episode 1 May 15, 2023 -
15 - 2Episode 2 May 16, 2023
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15 - 3Episode 3 May 17, 2023 -
15 - 4Episode 4 May 18, 2023 -
15 - 5Episode 5 May 19, 2023
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15 - 6Episode 6 May 22, 2023
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15 - 7Episode 7 May 23, 2023 -
15 - 8Episode 8 May 24, 2023
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15 - 9Episode 9 May 25, 2023
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15 - 10Episode 10 May 26, 2023
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15 - 11Episode 11 May 29, 2023 -
15 - 12Episode 12 May 30, 2023
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15 - 13Episode 13 May 31, 2023
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15 - 14Episode 14 June 01, 2023 -
15 - 15Episode 15 June 02, 2023 -
15 - 16One woman's £5,000 energy bill October 02, 2023 -
15 - 17Episode 17 October 03, 2023 -
15 - 18The tax rebate with a sting in the tail October 04, 2023 -
15 - 19Flooded six times in six years October 05, 2023 -
15 - 20Holiday SOS October 06, 2023 -
15 - 21I lost £130,000 to a crypto scammer October 09, 2023 -
15 - 22Black market driving tests October 10, 2023 -
15 - 23Customer service meltdown October 11, 2023 -
15 - 24My 11-year-old son booked a £4,000 holiday by accident October 12, 2023 -
15 - 25Holidays October 13, 2023 -
15 - 26Scammers controlling your phone January 02, 2024 -
15 - 27David vs Goliath January 03, 2024 -
15 - 28The 30-minute phone call to cancel your broadband January 04, 2024 -
15 - 29Sunshine scams and cruise changes January 05, 2024 -
15 - 30 -
15 - 31Our 18-year-old house is crumbling January 09, 2024 -
15 - 32Threatened with a knife by an airport parking firm January 10, 2024 -
15 - 33I bought a house for £28,000 – but I was forced to hand it back January 11, 2024 -
15 - 34 -
15 - 35Fake Taylor Swift tickets cost me hundreds January 15, 2024 -
15 - 36Has your car been clocked? January 16, 2024 -
15 - 37Charged hundreds of pounds to flush the loo January 17, 2024 -
15 - 38My solar panel misery January 18, 2024 -
15 - 39The holiday hotel that looked like a building site January 19, 2024 -
15 - 40My house is a building site January 22, 2024